|Consumer Complaints Resolution Mechanism|
Period (yyyy-mm-dd): 2002-06-01 --- 2004-01-31
Summary: The main objective of this project is to support the creation of an online Consumer Complaints Resolution Mechanism (CCRM) by developing a standard but extensible form and business process (CCForm) which has widespread industry and consumer support. The form and process must facilitate cross-language communication, to support cross-border e-Commerce, and be capable of easy implementation in software. And companies, particularly SMEs, will need the assurance of a well-researched legal framework delivered in an easy to apply package so they understand their trans-European obligations when adopting the form.
- Jarrar M., Lisovoy A., Verlinden R. & Meersman R., "OntoForm" Ontology based CCForms demo. CCForm Deliverable #D6.8, STAR Lab, Brussel, 2003.
- Jarrar M., Lisovoy A., Verlinden R. & Meersman R., Simple XForm Demo. CCForm Deliverable #D6.7, STAR Lab, Brussel, 2003.
- Jarrar M. & Salaun A. (eds.), Workshop on Regulatory Ontologies and the Modelling of Compliant Regulations (WORM CoRe). In, Meersman R., Tari Z. et al.,(eds.), On the Move to Meaningful Internet Systems 2003: OTM 2003 Workshops, LNCS 2889, pp. 578 - 702, 2003. Springer Verlag.
- Jarrar M., Verlinden R. & Meersman R., Ontology-based Consumer Complaint Management. In, R. Meersman, Z. Tari et al.,(eds.), On the Move to Meaningful Internet Systems 2003: OTM 2003 Workshops, LNCS 2889, pp. 594 - 606, 2003. Springer Verlag.